Delivery & Returns
SHIPPING & DELIVERY
FREE POSTAGE and packaging to any UK address. Economy delivery, Royal Mail second class. Usually
dispatched within one working day of receiving payment. Delivery times may vary - especially in peak periods (please allow 3-5 Working days for delivery).
IN A HURRY? We can send your item by Royal Mail 1st class delivery (please allow 1-2 working days for delivery) or next day delivery for those orders before 1pm at an additional charge.
If you have any special requirements for postage please contact us at the time of your order and we will be happy to help..
If you would like us to ship to outside of the UK please contact us via email for a postage quote, any additional charges that may be incurred for customs clearance must be met by you as the customer
We offer a free gift wrapping service and are happy to add your personal message, we will make every effort to wrap your gifts attractively in tissue and wrapping paper and add a tag with your gift message.
Out of Stock Items
Due to the nature of our business, occasionally an item that is shown on our website may be out of stock, if this is the case we will email you with your options which may include a suggested alternative or an immediate refund.
Tracking Your Order
All UK orders usually arrive within 5 working days. If it has been longer than this please email us and we will look into it for you. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery, all orders sent by courier are fully tracked, We will always try our best to make sure your items arrive on time.
We hope you will be very happy with your item, if however you are not you may return it to us for a full refund within 14 days of purchase. We just ask that the item is unused and in its original packaging.
Please send returns by 'recorded delivery' or ask for a “proof of postage” receipt from your post office as we can only refund when we have received your item.
Sorry but we cannot refund return postage costs.
Please return to:
26 Great Melton Road,